A Facebook post went viral after a consumer had seen a £99 debit on her bank account online when she bought gasoline at the pump from Asda on the weekend.
The mother of two of complaint about the £99 taken from its has been widely shared on social media.
But the money never left his account, according to supermarkets and banks.
The £99 is indeed an outfit of a charge introduced in order to reduce fraud and prevent people inadvertently into the red.
The pre-authorized amount is cancelled as soon as the correct value is paid.
Change in the rules
A Mastercard spokesperson told the BBC: “Last year, a change in the rules of the industry means that service stations with automated fuel pumps were required to perform a pre-authorization of a value equivalent to a full tank of fuel, so that customers do not have to fill it with more fuel than they could afford.”
In the previous system, the drivers only had £1 taken from their accounts as a pre-authorization to confirm that the card is valid.
The new system is designed to protect consumers and gas station, according to Mastercard.
“If the customers do not have the necessary funds to their bank account, an additional step is available for the stations-a service that allows them to check that the funds available to a customer, allows for a decrease in the value of fuel to be dispensed,” the spokesman explained.
In short, this means that if you only have £40 available in your account, you’ll be able to buy 40 pounds of gasoline, under the new system.
Asked about the £99, Mastercard, said: “While some customers may see a demand for an amount higher than the fuel they have purchased – perhaps on their mobile banking app – these funds are not taken from their account. Only the value of the gas distributed is withdrawn.”
In other words, the money never leaves a consumer’s account only the amount that they spend is taken.£99 Asda shock
Jade Louise had a shock when she saw her account statement online after the purchase of five of the value of the petrol at Asda in Dewsbury on the Bank Holiday weekend.
She has used the payment to the-pump system which enables motorists to purchase gasoline without having to go into a kiosk.
“All I wanted to do was the top of my almost full, because having two children, you never know when you’ll need it,” she told the BBC.
“Something could happen in the next few weeks, this could mean that I can’t afford to put fuel in, so as a precaution to make sure that I can get myself and my children from A to B, it happens to me from top to silly amounts like £5 to keep it full.”
Then, when she saw the £99 pending transaction (in the photo above) on his account, she took to Facebook to warn others of the load.
She said: “I have been told, the money does not leave your account, it is just confined up to Asda claim of the second operation of the actual amount of fuel that you have taken. No matter, for three days, I have no access to my money.”Delay
Asda said: “We take any customer complaint seriously, but it is important to clarify that at no point has Asda outlet of Jade, Louise, of money as a result of this transaction.
“Visa and MasterCard have increased the minimum pre-authorization for the amount to pay at the pump gasoline pumps for all retailers and, unfortunately, there seems to be a delay in the Jade-Louise of the bank to release the hold.”
The supermarket said it was ” not aware of anyone else having problems with the system.
Even if the new higher pre-authorization level has been established during the past year, it is only now being introduced. Asda is against the clock at three sites over the next two months, the petrol stations in Dewsbury, Barry and Widnes.
It is likely to be introduced more widely and rival supermarkets at their service stations are upgraded.