Mobile operators Three and Vodafone are under investigation over the way you manage data on their networks.
The investigation by telecoms regulator Ofcom, is to investigate whether the two rules are compatible with net neutrality, all data traffic must be handled on the network.
In particular, Ofcom has reviewed whether the operator throttled speeds, while customers who were abroad.
Vodafone said it was “very disappointed” by the investigation.
The company said it was surprised that Ofcom had raised one of its services, Vodafone.
“Our passes allow customers access to their favorite content without fear of the implementation of data or the extraction of out-of-bundle costs.
“Vodafone has not ‘throttle’ speeds through Vodafone, either in the UK or at the customer’s roaming.
“The Video passport is optimized in such a way that all of our customers a quality experience when streaming content on the network.
“Optimization means that the available bandwidth, which allows videos to deliver a faster, more efficient way, while still providing the best smartphone experience, and without the experience of other customers who are not with Vodafone passport.”
Three said that it is “working closely with Ofcom to understand their concerns”.Throttling Speeds
The European Union rules mean that broadband operators, both internet service providers and mobile network operators are no restrictions in the internet traffic.
But the provider can take appropriate measures to manage their internet traffic, so as to operate networks efficiently.
You need to be clear and transparent about their traffic management policies based on the provision of the technical quality of the services.
The study will examine the following:
Three exercises:Restriction of tethering is to connect the practice of using a device, a different on the internet on certain plans of the Three offered, the restriction can be used on the devices, in which a Sim – for example, where a Sim purchased will not be used for a mobile phone, in a tablettraffic-management-practices such as “throttling,” or intentionally slow down, certain categories of traffic (e.g. video traffic, peer-to-peer, and virtual private network traffic), including, where traffic management is applied, if the customer is roaming
In relation to Vodafone:traffic-management practices in relation to Vodafone’s – for example, throttling of certain categories of traffic and where traffic management is applied, if the customer is roamingthe transparency of exceptions to zero-rating within the Vodafone-passes-products, which means that certain functions in certain zero-rated applications, use the customer General data transfer and not zero-rated
Ofcom is planning the publication of their results in June.