Internet providers need to ‘realistic’

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Internet users are granted more rights, on the connection speed as Ofcom tougher rules to be imposed on how ISPs can advertise broadband services.

The proposals give consumers the right to exit contracts penalty-free if the speeds fall below the guaranteed minimum.

Ofcom says there is a mismatch between what is advertised and the speeds that customers receive.

However, experts say, the speeds are influenced by various factors, and are not necessarily a measure of connection to a device.

A public consultation is currently being carried out, up to 10 November.
Easy way out

Gillian guy, chief Executive of citizens advice, said: “Many people seek our help each year because of their slow and intermittent band broadband service falls short of what was promised in your contract.

“For most people, a reliable broadband Internet connection is a necessity, so that, if you don’t get what you paid for, you always have a quick and easy way out of your contract.”

She said: “These changes are an important step to keep the consumers more power to your broadband-provider-account for poor service.”

Ofcom broadband code of practice requires ISPs to provide consumers with an estimate of the internet speed you can expect from your service.

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If the proposed rules pass, consultancy, broadband providers need to get very much more about the specific speeds to customers, and set a guaranteed minimum speed for each individual package.

This could mean that current estimates of “up to 17” at least “10”.

If the speed falls below the guaranteed minimum, under the new rules, the Internet Service Provider have to fix a month to the problem, and if it cannot be resolved, the customer may terminate the contract without penalty.To know the right,

A BT spokesman said: “We continue to firmly Ofcom supports the voluntary code of practice on broadband speeds, including the latest amendments, we hope, things are even clearer for our customers. We have, in collaboration with Ofcom and other ISP’s to improve the code.”

“We support the emphasis on customers to know what are widely supplied tape speeds in peak times and we are happy to oblige, letting customers leave, without penalty, when you reach your minimum guaranteed speed, and we can solve the Problem in a month.”

In the case of broadband connections are slow and intermittent to be the end consumer is often not the use of speed tests to see what speed you actually get.


But it is a complex Problem, according to a technology expert.

Andrew Ferguson, editor of Think Broadband, said: “The code-of-practice changes are very welcome, but it is clear, from long experience, that broadband providers are not deliberately and systematically the customer rip off.

“The biggest problem for an ISP is the Balance between the wishes of the marketing Department of what consumers actually experience every day. These rules, once introduced, should help force providers to be more honest with their customers,” said Mr Ferguson.

Many factors can influence the browsing speeds. These include
such as wi-fi-travel signals, to a house
as well ethernet cable work
how Computer treat net protocols
whether or not a computer can handle higher speeds
anti-virus software
peak-time congestion

“What I’m trying to the public is to understand, when you say a guaranteed speed, but usually only at the, said that the broadband router, but not on your PC or device,” Mr Ferguson to the BBC.

“A speed test is not the speed of your connection. Sometimes the speed is influenced by the distance limits, and sometimes it’s physics.”Peak Speeds

Ofcom seeks an amendment to the existing rules, as the applicable protection provisions usually apply for broadband over copper phone lines, since the building is located far away from the Box on the street or in the local exchange often receive lower speeds.

However, customers that occur on a cable or fiber-optic networks can also, at peak times, when many people in the area with the network at the same time.

Often, said Mr. Ferguson, who estimates that the ISP give the speed for those times when few other people are.

The amendments require that ISPs provide better peak velocities for all and more realistic, what are the service consumers.

Andrew Glover, Chairman of the Internet Services Providers’ Association told the BBC: “Ispa supports the guidance and direction of travel, which was proposed by Ofcom.

“The speed of the connection is significantly more important for consumers, and while our members provide, the faster and faster across the nation, a lot of factors can reach to the speed of the individual consumers.

“Some of these factors are outside the control of the supplier, but we agree with completely, Ofcom, that the speeds need to be communicated in a transparent manner.”