Two-day-wait “instant” payments

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Some of the payments, the processed should have been taken within two hours, almost two days due to a backlog from a system failure.

Bank customers have been urged in overdrafts due to the error in the Faster payments, which most of the UK banks and building societies.

The shutdown and subsequent hangover does not mean that some of the payments and transfers of Sunday afternoon vacated.

The operator of the service apologized and said all fees would be refunded.
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The UK’s Faster payments is one of the most important pillars of the UK’s infrastructure for moving money.

Payments and transfers between Bank accounts, to achieve with the system, it should be clear your goal within two hours, and often immediately.

An error occurred between 13:00 and 17:30 BST on Sunday, to a time when a total of 769,480 payments have been processed.

An estimated 1% of these – about 7,694 – the remaining almost two days later.

Jonny Evans

Among them, the transfer of £3,000, Jonny Evans, Chorley, from the savings account to his day-to-day checking account after the purchase of a Kia car.

The 37-year-old in the transfer said on Sunday but still not arrived. He said he was “in no man’s land” and paid the charge an overdraft as a result.

“I often transfer money between these two accounts, and it generally happens immediately. It seems, was this during the time, in the zone of the fault, so I now have a overdraft fee,” he said.

“It is annoying, especially just before the holidays. It is not an easy thing to solve. I have to go early to the bank and make long phone calls to them. If something goes wrong, such as this, it always takes a while [to sort].”

A spokesman for the Faster Payments service, said that no one should left out of pocket as a result of the debt and the job.

He said that people in a similar situation as Mr Evans, should fees to the bank that it has issued, not, to be sure, you will be refunded.Check

The spokesman said that the residue has been rejected by some of the payments during the shutdown.

These payments were manually checked to ensure that there is no double payment, if you were again to the system.

“We would like to apologize sincerely to all affected customers – we work hard with our technology supplier, Vocalink, and all of our participating institutions, to ensure the outstanding payments are processed as quickly as possible,” he said.

“No one who is affected by this Problem, be left out of the bag – the industry has a collective agreement, to ensure that customers are financially protected, in situations like this.

“An investigation into the cause has begun, but, together with our infrastructure supplier, we are the prioritization of work for the settlement of the outstanding payments.”