Rail firm in Poundland chocolate online

PA

A rail firm as compared to its bad service chocolate from Poundland has been threatened with legal action by the surrender of the chain.

Thameslink has apologised after having made the comment in response to a passenger who was angry over train cancellations.

In response, Poundland retail director Austin Cooke said he had “no right to use our name to describe a bad service”.

It comes after more than 450 Govia Thameslink Railway trains have either been cancelled or has run to the end of this Wednesday.

Thameslink had responded to a tweet from a passenger, called Kevin, who posted a photo of a sign indicating the departure of the train cancellations.

The end of the Twitter post by @londonkro

In response, Thameslink said: “sorry Kevin. Appreciate at the time the service is less Ferrero Rocher and more Poundland baking chocolate.”Why are so many companies so bad at social media?

He invited Mr. Cooke tweet Charles Horton, chief executive of Thameslink, the parent company Govia Thameslink Railway (GTR), indicating that Poundland served eight million buyers last week and has a “pretty good idea of what great customer service is”.

Mr Cooke added: “But if we ever fall short, it may be that we are going to describe a little bit the ThamesLink.

“If you don’t want to hear about our very restless legal team, we suggest you remove your tweet.”

The end of the Twitter post by @Poundland

GTR later apologised to Mr Cooke and deleted their earlier tweet.

The end of the Twitter post by @TLRailUK

GTR has been pursued by the disrupted services since the publication of the new timetable on 20 May.

Its poor performance, as well as that of Northern rail, you are prompted Secretary of state for Transport, Chris Grayling, on Wednesday, to say, “the rail industry has collectively failed” to passengers.

GTR said it expected disruption to the comfortable, “in the coming months”, while the North said it had commissioned a report to “ensure lessons are learned”.
The rail industry’s ” failed passengers
Rail timetable of the revision is to increase the frequency and reliability
Services cancelled and delayed
Govia Thameslink changes in the time of every train in shake-up

Mr Grayling said: “The way the schedule is done must change.”

GTR runs Thameslink, the South, the North and the Gatwick Express, while the Northern runs services across the North of England from Newcastle to Nottingham, and in the Manchester area, Yorkshire, Cumbria, and Merseyside.

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