TalkTalk has been named as the most complained about broadband company in the UK, according to the latest report from regulator Ofcom.
The watchdog received almost 250 complaints per day about communication services from July to September 2017.
The Post came to worst for fixed-network services, and Vodafone receiving the most complaints from mobile users.
In response, TalkTalk closure of customer service centers in India was partially to blame.
“The move, and a radical change to serve itself, already provides a significant improvement in customer satisfaction, and we expect complaints to reduce data for the year 2018,” the company said in a statement, adding that he was “disappointed” by the figures.
TalkTalk and BT received the worst customer satisfaction scores in a survey of 12 broadband providers, carried out by The last year.
According to Ofcom, the main sources of ranting against TalkTalk faults were questions, service, and preventive care. Complaint handling and billing have been secondary concerns.
The industry average for complaints about broadband 18 per 100,000 people, said Ofcom.
TalkTalk had 30
Virgin Media 14
In the fixed network market is the worst provider in the Post, with 24 complaints per 100,000 customers, although many of the problems were attributed to the acquisition of fuel broadband, which led to problems with service provision and handling of complaints. Customer first
In the mobile market, Vodafone worst to come, with 10 complaints per 100,000 customers. By contrast, BT-nine-EE, Three and O2 received all three while Tesco had recorded only.
Jane Rumble, Ofcom’s Director of consumer policy, said: “to Us, light seems like the various providers are performing, and it is clear that many have.your game on the service quality and complaint management
“The people high standards of your service providers and company, your first customers must be expected.”
Ewan Taylor-Gibson, telecoms expert at the price comparison site was, said: “If we look at the longer term, the General trend of complaints to Ofcom continue to fall, which suggests hopefully, the provider improve their service delivery, rather than to complain, the consumer is less like-minded people.
“Having said that, there are still areas that could still be improved a lot – the customers are still grumbling the most about the broadband and landline services.”