Thousands of parents in England are struggling to subsidized child care, as with a disturbing site eight months after it was established.
In some cases, money meant for the fees, not to stay stuck in tax-free childcare accounts, so that some of the parents to be able to pay their nursery bills.
Others fought to obtain or to confirm your free childcare.
The government says that less than 2% of the 320,000 parents who have opened accounts, had problems.
He added that the earlier children diseases, the rights of additional resources, and insists that the website runs smoothly for the majority of parents.
But Kindergarten and pre-school organisations say that thousands of parents have big problems with the HMRC website.
You have to devote hours to help parents to solve problems, say by repeated calls to the phone repeated the helpline, you.
And many parents want the nursery bosses to keep their children have landed, relying on the well-being, while you work, until the compensation payments are in preparation.
It comes after problems in the spring and summer, when parents fought to assert suitability for the 30-hours scheme for three-and four-year-olds, or the tax-free childcare – the government’s target of two important regulations, the childcare is affordable.
I am entitled to 30 hours of free childcare?
Diversity is key to meet the child care promise
Debbie Raylan, a volunteer administrator in a nursery in Nantwich, said she had the support of the parents, who had not confirm the money locked up in tax-free accounts, and were able to use their right to free childcare
“A lady who I helped over 100 phone calls, literally, to have the problem sorted.
“This lady was either to give up her job or find someone to look after their children. This is real life, this has an impact on the people.”
A mother of twins, Kathleen shields, told the BBC that their children had been wiped off the tax-free accounts, and that the Hotline staff could not say when they will be available again.
Although, she was able to withdraw the funds that she had paid, she was left received more than Â£400 out of pocket for only two months, the cost of childcare as a state top-up on the account.
“I would like to voice my disappointment,” she said, “and show how difficult it makes it for hard-working families – mine and the countless others affected by this.”
They demand compensation.’Current Problems’
Purnima Tanuku, chief executive of National Day Nurseries Association, said, you have heard, to limit too many members for these topics, “children’s diseases”.
“It is causing problems,” she said.
“Too many nurseries are to say, you have parents who are struggling to register both themselves and confirm their permission, something you need to do, every three months.”
She said it took months, for many nurseries to register with an intake of more than a year, its details have been approved.
“Here, the parents who had signed up for tax-free childcare were not able to use this to their child, the location of the Kindergarten.”
One of the Central problems seems to be caused currently to be linked to the three-month confirmation.
For securing the state subsidy for the term that has just begun, the parents were required to have a return confirmation via 31.December.
Neil Leitch, chief executive of the Pre-school Learning Alliance, said: “It is incredibly disappointing that the long-running problems with the government of the childcare still unresolved.
“This is an IT-system should support, which is a flagship policy of the government, and still more than eight months after its launch, we still hear reports from parents that it is not the simplest of things.
“This is, understandably, caused a lot of anger and frustration, something not helped by the government’s insistence that everything is in order with the site, despite a wealth of evidence to the contrary.
“The government has a handle on this problem once and for all, and ensure that the system demands, that parents are suitable for this purpose.”
Ms Tanuku added that her organisation had been flagging up these problems on a regular basis with the HMRC and participation in consultative meetings on a regular basis.
“Despite reassurances from HMRC, these complaints are also on the agenda, and we are sure that this is the tip of the iceberg.”
Nicky Morgan, Chairman of the Treasury Committee, said the problems with the website seem to continue to be, despite HMRC saying it had decided things.
“We have launched an investigation, the child services, one of which is a part of the focus on the impact of these failures on the government’s initiatives, the child-care affordable.”
A HMRC spokesman said: “More than 250,000 parents have been successful in their eligibility confirmed. Almost all parents will receive a response within five working days, and most of your decision immediately.
“If parents need to be a problem in the confirmation or speak to one of us, you should call us on 0300 123 4097.”