Gas-leaks, damp, holes in the floor and cracks in the walls – for some, in their new home become “uninhabitable” for less than a year after moving in.
“Snails, worms, beetles, and spiders – they have their own personal entrance and exit route in our house,” Karen Stacey-Pope told the BBC’s Victoria Derbyshire programme.
“There is a gap below the [terrace] door and the door frame,” she says, to explain how the bugs in. “It is quite deep, about 2 ft [60 cm] down.”
Karen is angry, upset and drained of energy.
She has a long-term disability – a severe form of arthritis and has been diagnosed with breast cancer this year.
It says solved in the fight for their homeland and the numerous problems is now so stressful, it has made her sick even more.
The wrong porch was built, airbricks to stop the house from were always wet and rotten, buried, and your driveway will sink.
She says the issues more to the surface.
“It was a leak on the Sunday that just drenched the walls and the ceiling. Nothing has been fixed, we are only left with a hole in our ceiling,” she says.
Karen bought the property from house Builder Bovis for Â£325,000 in December 2016, on the government’s Help to Buy scheme.
After numerous complaints to the company, the officer finally an independent appraiser for the assessment of the house revealed that the great structural problems.
Movement joints to prevent cracking the house up when the country shifted – had been completely forgotten.
The expert is not closed, the house was “fit for life” and some parts were “uncertain”.
He also asked how the inspectors could have it signed-off.
When contacted by the BBC, Bovis you not apologized to Karen, “that you get, the quality, worthy of you and your family, and to be expected right”.
The company said it had made “significant changes” in how it operated in the last 12 months – including the reduction in the number of houses to build, it is planned.
She added that it is the work with, and Karen was “determined that a quality home”. ‘Maggot-Infested’
Karen is not alone in their experiences. The Victoria Derbyshire programme has spoken to many people with similar problems, the bought by different housebuilders.
Defects, referred to as a “hook” in the industry, included are holes in the roof, poorly fitted Windows and doors, cracks in the walls, the toilets overflowing with sewage water, moisture and mold, and sloping floors – all of which move within 12 months.
A man described to be a maggot and fly infestation.
A survey of builders ‘ Federation proposed this year, 98% of those who had bought new houses of the defect and its generator within a few months of the movement, with 41% reporting more than 10 problems.
It comes at a time when Prime Minister Theresa May has promised to build” more homes, more quickly” to tackle the housing shortage.
The government says the country needs to cover 300,000 new apartments per year to meet the demand.
But as the developer puts it faster, there is growing concern that the quality of the houses has been built, dramatically decreased.
Phil Waller, a retired construction supervisor with 35 years of experience, says standards are the worst they have been for 20 years, described the situation as “atrocious”.
To far “like people on foot and someone the keys to your house, if there is a large hole in the wall, I don’t understand,” he said.
“No, the process is really to check the quality will be there, and that the houses with building regulations and warranty claims.”
The National House Building Council (NHBC), which examines and signs of finished homes, says: “Every home registered with NHBC is controlled to about four or five main stages of construction, including foundations, superstructure and pre-handover.
“This is a visual, spot check examinations are developed with the aim of critical elements of the build process and enable us to identify us, and to point out possible defects to the Builder, who is ultimately responsible for ensuring that the houses meet the building codes.”‘Unrealistic’ promises
When things go wrong, many real estate buyers such as Karen say they feel powerless in their attempts to get your problems fixed.
In 2016, a group of MPs – the All Party Parliamentary Group for Excellence in the Built Environment – name for a new home Ombudsman be introduced, to provide you with the fast, free, independent mediation, namely, levels of accountability and the right resources were currently inadequate.
“At the moment it feels like the buyer, to buy a promise that you will see in the advertising that is unrealistic,” says Maria Miller, a Conservative MP on the panel.
“Then, if your new house does not live up to those unrealistic expectations, you will have very little back other than to try to get these things changed, the house Builder himself.”
The government has already said it is in view of this. It has not yet responded to the BBC request for comment.
New homes are guaranteed by the Builder for two years.
Most also come with a 10-year warranty issued by the NHBC.
But the organization faced criticism from some activists and members of Parliament, saying it is too cozy with developers, something she denies.
Karen, at the end of their forces, in the hope of your home problems are solved.
“It is just heartbreaking, since we not even more be able to fight, because we have the energy, the money runs out,” she says.
“There’s nothing we can – we just stayed here, and we have no choice, but here stuck.
“There is no other way for us, and more. There is nothing we can do.”
Watch the BBC’s Victoria Derbyshire programme on weekdays between 09:00 and 11:00 on BBC Two and BBC News channel.